1. Introduction
Auto Nexgen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle inspection and history report services, including our website, mobile applications, and related services (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
When you use our Service, we may collect the following types of personal information:
- Name, email address, phone number, and postal address
- Payment information (credit card details, billing address) - processed securely through third-party payment processors
- Vehicle registration numbers and VINs you submit for inspection reports
- Account credentials and preferences
- Communication history and support interactions
2.2 Vehicle Information
To provide our vehicle inspection and history report services, we collect and process:
- UK vehicle registration numbers
- Vehicle Identification Numbers (VINs)
- Vehicle specifications and history data from DVLA, DVSA, and other authorized sources
- MOT history, tax status, accident records, and ownership information
2.3 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address, browser type, and device information
- Cookies and similar tracking technologies
- Usage data, including pages visited and time spent on our Service
- Referral sources and search terms
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide vehicle inspection reports, history checks, and related services
- Data Processing: To access DVLA, DVSA, and other authorized databases to compile comprehensive vehicle reports
- Payment Processing: To process transactions and manage billing
- Customer Support: To respond to inquiries, provide technical support, and resolve issues
- Communication: To send service updates, report delivery notifications, and important information about your account
- Improvement: To analyze usage patterns, improve our Service, and develop new features
- Legal Compliance: To comply with legal obligations and protect our rights
4. Data Sources and Third-Party Services
Our vehicle inspection reports are compiled using data from:
- DVLA (Driver and Vehicle Licensing Agency): Official vehicle registration, tax status, and keeper information
- DVSA (Driver and Vehicle Standards Agency): MOT history and test results
- Insurance Databases: Accident records and claims history
- Police Databases: Theft records and stolen vehicle information
- Payment Processors: Secure payment handling (we do not store full credit card details)
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Service (payment processors, data analytics, hosting services)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our users
- With Consent: When you explicitly consent to sharing
6. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure storage of personal information
- Regular security assessments and updates
- Access controls and authentication measures
- Compliance with GDPR and UK data protection regulations
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights and Choices
Under UK GDPR and data protection laws, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request limitation of processing
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at info@autonexgen.co.uk or through our Contact Us page.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and functionality
- Provide personalized content and recommendations
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain accurate records for vehicle history reports
Vehicle inspection reports and related data may be retained for historical reference and to maintain the integrity of our database.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
